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Author: ukuadmin
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Excellent, Good, Fair: what our condition grades really mean
Every item we sell gets one of three grades. Customers ask us about them more than anything else, so here’s exactly how we decide.
Grades describe appearance, not function
Every item goes through the same functional tests, whatever its grade. A Fair laptop isn’t less tested than an Excellent one. It just has more visible wear, and costs less because of it.
The three grades
- Excellent: marks only visible on close inspection under direct light.
- Good: light scuffs or small scratches you can see at arm’s length.
- Fair: obvious wear such as deep scratches, dents or worn keys. Every defect is photographed.
Why the condition report matters more
Two “Good” laptops can look different. That’s why each listing also has a condition report listing wear by location, such as “Lid: light scuffs near the logo”. Read the report, not just the grade.
The full definitions are in our condition guide.
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Your order has arrived: 5 checks to do in the first 10 minutes
Most issues show up in the first few minutes of use. Doing these checks straight away makes any return quick and simple.
1. Compare it with the listing
Open the listing (the ID is on your receipt, for example
UKU-L-1042) and check the photos and condition notes against the item in front of you.2. Check what’s in the box
Make sure everything under “Included” is there. Items under “Not included” were listed as missing.
3. Charge and power on
Plug in the charger and confirm the charging light or icon appears. Then power on and let it start up fully.
4. Test the essentials
- Screen: look for dead pixels on a plain white background.
- Keyboard and touch: type a sentence and use every key you rely on.
- Wi-Fi, sound and camera.
5. Tell us within 7 days if something isn’t right
If anything doesn’t match the listing, contact support with your order reference and a photo. Our returns policy explains what happens next.
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Make a used laptop battery last longer
Batteries wear with every charge cycle and with heat. You can’t stop that, but you can slow it down a lot.
Keep it cool
Heat is the biggest enemy. Use the laptop on a hard surface, not a bed or cushion, and don’t leave it in a hot car.
Use charge limits if you have them
Many laptops can stop charging at 80%. On Lenovo it’s in Vantage, on Dell in Power Manager, and on Mac it’s “Optimised Battery Charging”. If the laptop is plugged in most of the day, turn it on.
During power cuts
Running the battery all the way down regularly speeds up wear. When you can, plug in at around 20% rather than waiting for it to shut down.
When to replace it
Below about 70% health, or if the laptop shuts down unexpectedly, a replacement battery is usually worth it. Ask us — we can check compatibility for your model.
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Behind the listing: how we inspect every item
Every listing on UKUsed is the result of the same four-step process. Here’s what happens at each step.
Intake
We confirm the make, model and specification from the item itself, not from the box. Accounts and activation locks are removed, and we verify they’re gone.
Testing
Each category has its own checklist. Every result is recorded as passed, fault found, or not tested, along with the date.
Why “Not tested” matters
Sometimes we can’t test something, for example a fingerprint reader with no driver installed. Rather than assume it works, we say so. You decide whether it matters to you.
Photography
We photograph the actual unit, including close-ups of every notable mark. If there’s a dent, you’ll see it before you buy.
Read more on how we source and inspect.